DELIVERY TIMES & SHIPPING INFO
PLEASE NOTE: Production times are currently 3-5 weeks
Due to the COVID-19 - There will be delays in the processing of all orders due to slowed logistics & Processing out of China.
Please Click the link below to read updated info about dates etc.
Below is our regular shipping information, Please click on the above link to see the CURRENT shipping & production delays.
We charge a FLAT RATE of $9.50 per order (regardless of the size of your order
Your Order is sent directly from our premium factories in China to keep the cost lower for you!
All Diamond Paintings are made in China as they are the experts in this trade!
When will my order be shipped?:
Most of our products are made to order and the processing time normally varies from 5 - 8 working days from the date of your order. BUT Please note this info is not valid at this time - see above link for current info. Once your order is Shipped, you will receive an email with a tracking number & link so you can keep a track of your order.
CLICK HERE to TRACK YOUR ORDER
Shipping Times & Tracking info:
Please take note that the tracking info is all over the place at the moment. When tracking does appears you may notice that it appears to go from one place to another and then it is in transit to your destination and out for delivery, but then it goes to another place instead. Don't be alarmed with this as it is happening all the time as the information is being updated out of order etc. Nobody can really explain why it is happening but it is frustrating to us all , please be patient as it will get there eventually!
Delivery times will vary from country to country but please allow 12- 30 Working days for delivery.
Here is a rough guide for you.
What if I don't receive my order?
If you do not receive your order within 30 working days from the day it was shipped - please contact us ASAP and we will try our best to track it down for you.
If your order becomes untraceable and there is no receipt of you signing for the order we will send you another one for free of charge.
Your order may come in separate packages.
If you have ordered multiple types of items such as 1 x diamond painting Kit & 1 x Paint by Number kit, you may not get these at the same time due to the fact they are produced & shipped from 2 different factories.
We choose suppliers that specialise and excel in the items they produce to make sure you get the best products available to you.
No order is too small or too large - we've got your back!