Delivery Info


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DELIVERY TIMES & SHIPPING INFO

PLEASE NOTE:

Due to the COVID-19 - There will be delays in the processing of all orders due to slowed logistics & Processing out of China.

Please Click the link below to read updated info about dates etc.

https://treasurestudiosart.com/pages/delivery-delay-info

 

At Treasure Studios Art we create our own art and also source directly from the best factories around the world, giving you the largest choice of art to choose from. Most of our factories are in China, so this is why the postage may take a bit longer. 

How Much is Shipping?

We charge a FLAT RATE of $9.50 per order (regardless of the size of your order)

PLEASE NOTE Express shipping is CURRENTLY NOT available

Your Order is sent directly from our premium factories in China to keep the cost lower for you!
All Diamond Paintings are made in China as they are the experts in this trade!

When will my order be shipped?: 
PLEASE NOTE Shipping times are currently unpredictable and we can not gauge when your order will be shipped. Please be patient!

Most of our products are made to order and the processing time varies from 5 - 8 working days from the date of your order. Once your order is Shipped, you will receive an email with a tracking number & link so you can keep a track of your order.

CLICK HERE to TRACK YOUR ORDER

Shipping Times & Tracking info: 

Please take note that the tracking info is all over the place at the moment. When tracking does appears you may notice that it appears to go from one place to another and then it is in transit to your destination and out for delivery, but then it goes to another place instead. Don't be alarmed with this as it is happening all the time as the information is being updated out of order etc. Nobody can really explain why it is happening but it is frustrating to us all , please be patient as it will get there eventually!


Delivery times will vary from country to country but please allow 12- 30 Working days for delivery. 

Here is a rough guide for you.
USA :
Regular Post: 12 - 30 days
Canada :
Regular Post: 15 - 30 days
Australia :
Regular Post: 12 - 20 days
United Kingdom : 
Regular Post: 20-35  days
Netherlands :
Regular Post: 12- 20  days


What if I don't receive my order?
If you do not receive your order within 30 working days from the day it was shipped - please contact us ASAP and we will try our best to track it down for you. 

If your order becomes untraceable and there is no receipt of you signing for the order we will send you another one for free of charge.

Your order may come in separate packages.
If you have ordered multiple types of items such as 1 x diamond painting Kit & 1 x Paint by Number kit, you may not get these at the same time due to the fact they are produced & shipped from 2 different factories.

We choose suppliers that specialise and excel in the items they produce to make sure you get the best products available to you. 

No order is too small or too large - we've got your back!

If you have any questions please don't hesitate to contact us!
Team Treasure Studios Art xx