Delivery Delays due to COVID-19 & Other Crisis
Important Information on how the COVID-19 is affecting Treasure Studios Art Shipping & Production!
*****UPDATED 2nd September 2020 ******
Production times of our Made to Order Diamond paintings are now on track to be back to normal very soon. YAH!!
Our factories are STILL trying to catch up by they are getting there! A few mistakes have been made on the way due to the pressure they are under but they are trying their best to make sure all future orders run smoothly.
CURRENT PRODUCTION of Diamond paintings MAY now only TAKE UP TO 2-4 WEEKS before your order is shipped! Please be patient with us during this time.
Shipping will take 5 - 20 days depending on your country!
ATTENTION USA Customers
USA disasters such as Hurricane Flora & the Wildfires in California have caused many delays to USPS and other shipping methods throughout the country. This has caused a knock on effect even for states that are not directly effect by the disasters. Please check the USPS website for current delays & ALERTS that may effect the delivery of your order.
We try to track every order as much as we can but sometimes it is impossible to make sure everyones order is on the right track for a safe delivery. If you notice any really strange abnormalities in your tracking please feel free to contact us and we will follow it up for you.
We have seen a lot of weird tracking info this year, so there is high chance we will have an answer for you!!
SHIPPING RESTRICTION UPDATE
Along with security still being very tight still in every country, there is now NO give and take in the size of any parcels leaving China. Shipping Companies have completely cracked down on this and have put new restrictions in place. These restrictions mean that we have to ship using a more expensive shipping method for most parcels, so we have had to make the $9.50USD shipping fee permanent for now. We have been informed that there might be an alternative & cheaper shipping method in the near future and once there is we will action this.
If you find your parcel says returned to sender or if your tracking number is all of a sudden not found, Please do not worry as it will be sent to you again once it is received back to the warehouse.
This issue is now under control since my last post here.
United States of America - All states:
Please read above info for USA or click this link to USPS
Regular delivery time should be 12-20 days in normal times but the delivery time is delayed mostly with USPS and with customs, however delivery times have reduced since my last update. Parcels are arriving much quicker now than they were before.
IMPORTNAT USPS Tracking information
If your order has been shipped by USPS (tracking number starts with the no. 9) Your order WILL NOT show any tracking information prior to hitting USA Shores. You will see information on the USPS website saying it has received your tracking LABEL information but this does not mean it has arrived in the USA. The date that shows on the website is the date the label was created whixh is NOT the date your parcel was shipped. The info on the site will read similar to this:
"CRANBURY, NJ 08512, Shipping Label Created, USPS Awaiting Item -> A shipping label has been prepared for your item at 7:37 am on May 18, 2020 in CRANBURY, NJ 08512. This does not indicate receipt by the USPS or the actual mailing date."
Please note the last line of the information provided by USPS - this means it has not received your parcel yet.
It may take up to 4 weeks for your parcel to show ANY movement int he USA once it leaves China (not from the LABEL CREATED date)
Canada is pretty much back to normal and is accepting parcels faster now, yet customs in Canda are very strict and if you do have to pay Customs charges , PLEASE CONTACT us and we will compensate you
Victoria is still in lock down and parcels are delayed into all of Victoria. Your order may stop in NSW for a few weeks before it is delivered, this is due to the large amount of parcels going into Victoria and they have to be checked thoroughly first before entering.
Please be patient for tracking to show on the Australia Post website - also please ready their current policy on International incoming mail
EUROPE & UNITED KINGDOM
Shipping is easing in your areas, but tracking is till unpredictable and the same policy applies to your tracking as it does to the USA. However you may get more luck with tracking than the rest of us at the moment!
As mentioned above Shipping Prices have recently changed due to new restrictions and we have had to permanently enforce the shipping fee.
Treasure Studios Art still have to charge $9.50USD flat shipping rate for all orders - big or small! (Australia is about $14.50 & Canada is about $13)
Thanks for understanding!
The backlog is a lot smaller now and production is running smoother but our factory is still working day & night to work through it all. They are troopers and we should be thankful for them!
Once orders are shipped you will receive a tracking link as per usual. Please DO NOT ask where your order is as we have many orders that are in the same situation. Your order will be shipped as soon as it is possible. As mentioned above it could be a wait of 2-4 weeks until your order is shipped
Also please take note that the tracking info is STILL all over the place at the moment. When tracking does appear you may notice that it goes from one place to another and then it is in transit to your destination and out for delivery, but then it goes to another place instead. Don't be alarmed with this as it is happening all the time as the information is being updated out of order etc. Nobody can really explain why it is happening but it is frustrating to us all , please be patient as it will get there eventually!
If you have issues with tracking - Please don't be alarmed as there are issues across all countries.
Thanks again for your ongoing patience!
How is Treasure Studios Art taking health precautions during the coronavirus affect?
Treasure Studios Art sources all of their products from China, the Diamond paintings are made to order at a specialised factory and then sent to a fulfilment centre in China for checking and packing before they are shipped to the customer. However our factory & fulfilment centre are taking all the necessary health precautions to prevent any infection to your parcel.
Is there a risk that the parcels coming from China to the rest of the world, will cause the transmission of the coronavirus?
No, the postal parcels can only be contaminated by direct contact and friction between a sick person and the parcel for 2-3 days.The virus cannot live under external conditions (outside of living objects) for more than 2 days at best and then is destroyed by environmental factors like suns rays & heat etc. Therefore, parcels will NOT pose a threat to our customers, because they will take 2-3 weeks to arrive to its destination
Please continue to shop and purchase from us, so we can continue to trade and support our customers.
Thanks again for your patience & we we will do our best to keep you updated
Treasure Studios Art
We Create Magic!
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