JULY 7th Update Email sent to cusomers
JULY SHIPPING & PRODUCTION UPDATE
Please read the following Updates for orders made
after 15th May 2020
We apologise for the constant delays and updates in production, but we always put our customers first and try to keep you updated as much as possible during these times!
PRODUCTION TIMES ARE GETTING BETTER!! YAH!
I will try to keep this email as short as possible but if you need more information please click on this link below which will take you to the Production update page of our website and it will provide you with more information.
YOUR ORDER STATUS
Most orders made before 18th May are now shipped - thanks for your patience!
Orders made between 19th May and 30th May will be shipped in the next 7-10 days
Orders made from 1st June onwards are in production and are being made as we speak. Orders from the first part of the month are nearly complete and should be shipped soon.
Shipping times are faster now and are flowing better, it is mainly our production times that are slow at the moment.
Because our diamond paintings are made to order, we take longer to produce your order. Yes, I admit that!. We don't hold shelf stock and each one is made uniquely for you!
Our normal production time is 10 days but at the moment we are still out to 4-6 weeks, but this is closing in and customers that ordered at the end of June/beginning of July should get their tracking numbers a lot quicker!
Most countries are caught up on backlogs of parcels, but some of the older orders sent during the height of the pandemic are still in transit and are slow in getting out of customs or just don't ever get out and have been lost. If your starts with TSA19** or before and you have not received your order or it is still in transit, please contact me and I will chase it up . I have been trying to track as many orders as possible but some are missed.
Some quick NOTES on Understanding the USPS Tracking information
If your order has been shipped by USPS (tracking number starts with the no. 9) Your order WILL NOT show any tracking information prior to hitting USA Shores. You will see information on the USPS website saying it has received your tracking LABEL information but this does not mean it has arrived in the USA. The date that shows on the website is the date the label was created which is NOT the date your parcel was shipped. The info on the site will read similar to this:
"CRANBURY, NJ 08512, Shipping Label Created, USPS Awaiting Item -> A shipping label has been prepared for your item at 7:37 am on May 18, 2020 in CRANBURY, NJ 08512. This does not indicate receipt by the USPS or the actual mailing date."
Please note the last line of the information provided by USPS - this means it has not received your parcel yet.
It may take up to 4 weeks for your parcel to show ANY movement in the USA once it leaves China (not from the LABEL CREATED date)
We always strive to produce the highest quality products, but sometimes certain elements are out of our control. Due to the high demand of materials in China at the moment, it is a struggle to get the best drills we ask for. Each order is checked thoroughly for quality before shipping, but if you feel you have received a lesser quality product than your normal experience with TSA, I apologize for this in advance as we are doing the best we can. Please don't hesitate to reach out to me with any issues you have found, because if I don't know about it I can't fix it.
CUSTOM DIAMOND PAINTINGS
New custom diamond paintings are still closed from the website until further notice. I still have a backlog of designs I have to do. It is not fair for me to take on more Customs, when I have so many on the go at the moment. I hope to reopen them in 2 -3 weeks time. If you are still waiting for a proof or design of a diamond painting, I am doing the best I can to get through them for you. I have all customs on a job form, so no one will be missed!!
Please try to reframe from contacting us unless you really think your parcel is lost, this will cut down the amount of emails I need to respond to and hence respond to the most urgent ones.
Thanks again for understanding!
I hope to maintain regular order shipments again soon and we appreciate your patience.
Rachel Treasure | Director | Designer| Owner
Treasure Studios Art
We Create Magic!