- Description
- What's in the Kit?
- Shipping
- Reviews
SIGNATURE DESIGN by Treasure Studios Art
Our Signature Designs collection are created by Treasure Studios Art or are a Collaborative Design with another artist where they have given TSA permission to use their image and turn it in something even more special. All images are Copyrighted © Treasure Studios Art
EXPERIENCE OUR PREMIUM DIAMOND ART KITS
Here at Treasure Studios Art we know how important it is for you to relax & enjoy this Art Therapy, so we do our very best to make our diamond painting kits top quality for you to enjoy. If you have ANY issues, please don't hesitate to contact us.
THE GLUE/ADHESIVE
WE OFFER PREMIUM POURED GLUE for your diamond painting canvas!
Why does the glue that sticks your diamonds to the canvas really matter??
We have always prided ourselves on using the strongest adhesive available for our diamond paintings called Mounting Film Adhesive, however, there has been a strong demand for us to offer the option of the traditional "Poured Glue" method, because it is more user friendly, so we have listened to our customers and since March 2023 we now only offer the traditional Poured Glue method for every full coverage Diamond painting that we offer.
Poured Glue is traditionally used on most diamond painting canvases and is more forgiving, allowing you to move or "slide" the drills into position easier without using tweezers. Great for beginners or lovers of poured glue. The canvas is covered with a thin clear cover.
THE CANVAS
You have the privilege to work with a high grade definition printed canvas with easy to read crystal clear symbols. The colors are vibrant and easy to work with. There is nothing worse than squinting to see what each symbol is - even with your glasses on!!
- This Kit has a full pasting area of drills/diamonds (not partial)
- Please refer to size selector above for all sizes available - there is usually between 2 & 4 sizes available.
- If you are looking for a smaller size (eg 20x20cm) and it is not listed, this means that this particular image is not suitable for a small size. It contains a lot of detail and the effect will not be clear enough in a small size canvas
- TIP! The largest size is always going to give you the best result and detail in any painting. The smallest size available will always give you the less detail. Features such as eyes and faces will not be as clear as a larger painting.
- All canvas sizes are in CM and represent the size of the actual painting and not the canvas size. The canvas has an extra 2cm on each side around the picture making the actual size of the canvas and extra 4cm longer and wider than the picture size stated
THE DIAMONDS (AKA Drills)
- With all kits you can choose between either square or round diamonds and in some cases, crystal rhinestones which will be an option if it suits the painting.
- Some kits can include 1-4 AB Diamonds as an option as well! AB Stands for Aurora Borealis which means that these drills have a reflective sheen to them, giving the diamond painting that extra sparkly outlook! Please check the diamond selector to see if this painting has this option available.
- The shape of the diamond/drill will be displayed in the selector next to the sizes available, so please make sure you choose the shape you prefer or the default shape of square drill will be applied automatically
See the tab above for info on Shipping and the Tool Kit...
100% MONEY BACK GUARANTEE & CUSTOMER HAPPINESS
We have been in business since 2001 and we stand by our products and pride ourselves in our customer service.
If you are not happy with any product you receive from us we will work with you to find a solution that suits us all whether it's a refund, replacement product or a gift voucher, we will do our best to help you achieve a positive outcome! If one of our products are not up to scratch we want to hear from you so we can continue to keep the quality at a high & premium level!
WHAT IF I AM MISSING DIAMONDS?
Our kits are double & triple checked before they leave the factory, but If you are missing any diamonds at anytime - please contact us by emailing support@treasurestudiosart.com with your order number and name and we will send you the missing ones for free.
THE TSA DIAMOND PAINTING DISASTER RELIEF
Everyone has had one of those moments when you become speechless or you scream out obscenities because the unthinkable just happened!YEP! The cat ran across the table spilling all your diamonds & canvas onto the floor then the dog ran all over it spreading his fur over the exposed sticky parts of the canvas and mixed the diamonds up even more ! What A Disaster!!
This is where Treasure Studios Art comes to the Rescue!
If this ever happens to you with a diamond painting we have supplied you - please feel free to contact us by email at support@treasurestudiosart.com with your order number, name and a photo of the disaster and we will kindly send you the replacement diamonds or a whole new kit if needed for FREE to compensate you!
We want our customers to be happy and enjoy this amazing art so why not help out where we can!
Thank you!
Team TSA!
PREMIUM DIAMOND ART KITS
New changes from April 1st 2023: Premium Poured Glue | Wavy edge canvas | Short Lint canvas material | AB Drills | Sticker color list Sheet | Resin Square Drills PLUS faster production time!
Each Kit Includes the following, packed in Box or a Tube:
- 1 x High Definition Canvas with printed Licensed Art design with clear symbols & color reference codes on the side. The glue is laid over the surface with a clear cover sheet to protect it.
- 1 x Sticker Sheet with color List, numbering system & Instructions
- Sparkly Diamonds in clearly marked snap lock bags (baggies)
- Included is 20% extra diamonds
- 1 x Pink Tool Kit with the neccessary tools to complete your Diamond painting with (please note the tool kit may vary at times due to availability of products)
- 100% Money Back Guarantee
- The OMG Diamond Disaster Relief. (If you drop'em, we'll replace'em for FREE)
THE TOOL KIT comes in a cute pink organza bag
PLEASE NOTE: the tool kit may vary at times due to availability of products at the time
- 1 x Drill Pen with finger rest grip (AKA squishy)
- 3 drill placer attachment
- 6 drill placer attachment
- 9 drill placer attachment
- Glue gum pads
- 1 x Plastic drill sorting plate
- 1 x Pink Tweezers (if pink not available, black will be supplied)
PLEASE NOTE: SPECIAL SHAPED PARTIAL DIAMOND PAINITNG KITS will be slightly different to our Premium KIts
*****Updated APRIL 7th 2023 ******
ALL ORDERS From April 1st will receive the NEW upgraded Diamond painting kits.
Treasure Studios Art have been going through some exciting upgrades and changes and the major ones are now available with every new Full Drill Diamond painting Kit. Processing & Production of orders will take approximately 2- 3 weeks before they are shipped. We still ask for your patience during this time as there may still be some delays.
Expect these changes: Premium Poured Glue | Wavy edge canvas | Short Lint canvas material | AB Drills | Sticker color list Sheet | Resin Square Drills PLUS faster production time!
Thank You for your support & understanding!
Rachel - Owner/Artist
Please still order and use discount code below for $10 off any order over $50USD
TAKE10
.............................................
Please Read below about the current delays & Production times.
Please be reminded that Shipping times are always unpredictable and we can not be made responsible if the shipping company does not deliver your order in the time frame when they normally would.
CURRENT PRODUCTION TIMES
Our Made to Order Diamond paintings will TAKE UP TO 4-6 WEEKS before your order is shipped!
Shipping times will usually will take 7- 30 days depending on your country and the shipping method used for your order!
We try to track every order as much as we can but sometimes it is impossible to make sure everyone's order is on the right track for a safe delivery. If you notice any really strange abnormalities in your tracking please feel free to contact us and we will follow it up for you.
We have seen a lot of weird tracking info in the past, so there is high chance we will have an answer for you!!
EXTRA DELAYS
Expect extra delays of approximately 1-2 weeks during these times of the year:
- Chinese New year (mid to late January) Reminder: Our business is based in Australia but our factory is in China and that is where each order is also shipped from
- Reported major world events such as a COVID lockdown or weather events in China or your own country.
- Holiday seasons, such as Easter or Christmas
- Black Friday Sales (We call it Pink Friday) (Day after thanksgiving)
- Chinese National Day holiday & Mid Autumn festival ( spans over 1 week at the beginning of October)
WHERE WE SHIP WORLDWIDE
There are some countries that do not accept parcels from China from time to time, so if you are unsure please contact us for an update. - Here are the current countries/provinces WE DO NOT SHIP TO..
Algeria, Angola, Ascension Island, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
SHIPPING PRICES as of 5th November 2021
Price of production and shipping rates have increased considerably over the last 2 years and we have had to raise both prices in accordance to these rises. so we have been forced to raise the prices to cover the increases.
Prices are as follows and are based on the weight of your order, so these prices may vary slightly if you add multiple paintings to your order.
Please note the MAXIMUM amount you will pay for shipping is $39USD No matter how much is in your cart or where it is being shipped. If you are charged more than this please contact us.
Made to order diamond paintings
Rates start FROM $3.50USD per order which includes shipping anywhere in the world.
- Small to medium sized DP orders: $14.50USD per order
Example includes paintings that are 50cm and under on the shortest side (eg 50x100cm). If a larger painting is also ordered the next pricing tier will be charged. - Medium to Large DP orders $18.50USD per order
Example includes paintings that are 55cm and larger on the smallest side (eg 55cm x 80cm) - Large to extra large DP orders $29.50USD per order
Example includes 3-6 large paintings or 2 medium & 3 large as a combination
All other products in the store, including Washi Tape, Journals, DIY key rings etc
ADD an additional $3.50USD to the order. (not per product but per order)
If no made to order Diamond painting is purchased and ONLY an accessory - only a $3.50 shipping fee will be charged per order.
SHIPPING INFO FOR YOUR COUNTRY
USA
Regular Post: (Usually USPS)
Only used for Canvas size of 50cm on the shortest side and under : 7 - 20 days
Express Post: (Usually DHL)
Only used for Canvas size of 55cm on the shortest side and above : 4 - 12 days
Please read info for USA & click this link to USPS alerts for current local updates
https://about.usps.com/newsroom/service-alerts/
Regular delivery time to USA should be 7-15 days but the delivery time is delayed mostly with USPS and with customs, however delivery times are once again unpredictable and no guarantee of time is given.
IMPORTANT USPS Tracking information.
If your order has been shipped by USPS (tracking number starts with the no. 9) Your order WILL NOT show any tracking information prior to hitting USA Shores. You will see information on the USPS website saying it has received your tracking LABEL information but this does not mean it has arrived in the USA. The date that shows on the website is the date the label was created which is NOT the date your parcel was shipped. The info on the site will read similar to this:
"CRANBURY, NJ 08512, Shipping Label Created, USPS Awaiting Item -> A shipping label has been prepared for your item at 7:37 am on May 18, 2021 in CRANBURY, NJ 08512. This does not indicate receipt by the USPS or the actual mailing date."
Please note the last line of the information provided by USPS - this means it has not received your parcel yet.
It may take up to 2 weeks for your parcel to show ANY movement in the USA once it leaves China (not from the LABEL CREATED date)
CANADA
Regular Post: (Usually Canada Post)
Only used for Canvas size of 50cm on the shortest side and under : 12 - 20 days
Express Post: (Usually Yun Express) (not really that fast!)
Only used for Canvas size of 55cm on the shortest side and above : 10 - 20 days
Customs in Canada are very strict and if you do have to pay Customs charges, PLEASE CONTACT us and we will compensate you. DHL are the usual suspects that charge a custom fee and we try to avoid using this company so you do not get charged. This means your order will take longer to get to you but at least it is the cheaper option.
AUSTRALIA
Regular Post: (Usually AUS POST)
Only used for Canvas size of 50cm on the shortest side and under : 7 - 20 days
Express Post: (Usually DHL)
Only used for Canvas size of 55cm on the shortest side and above : 4 - 12 days
Sometimes the tracking may not show much movement until it hits Australian Shores, this is normal, but if there is no tracking movement within 3 weeks of your shipping email please contact us ASAP. Please be patient for tracking to show on the Australia Post website - also please ready their current policy on International incoming mail.
EUROPE & UNITED KINGDOM
Regular Post: (usually your local Post company)
Only used for Canvas size of 50cm on the shortest side and under : 7 - 20 days
Express Post: (Usually DHL)
Only used for Canvas size of 55cm on the shortest side and above : 4 - 12 days
Customs or VAT fees are very strict in Europe and if you do have to pay Customs charges, PLEASE CONTACT us and we will compensate you or we will do our best to help you.
TRACKING EMAIL
Once orders are shipped you will receive a tracking link so you can track your order yourself
Please refrain from asking when your order will be shipped as all the information is on the confirmation email you receive when you first order. Thi sis usually up to date and correlates with what is on this page
OTHER FAQ
Where are your Diamond paintings made and shipped from?
All Diamond Paintings are made in China as they are the experts in this trade!
At Treasure Studios Art we create our own art, source legally from Artists giving you the largest choice of art to choose from. Our Diamond paintings are made to order in China, so this is why the postage & Production may take a bit longer
What if I don't receive my order?
If you do not receive your order within 30 working days from the day it was shipped - please contact us ASAP and we will try our best to track it down for you.
If your order becomes untraceable and there is no receipt of you signing for the order we will send you another one for free of charge.
- Description
- What's in the Kit?
- Shipping
- Reviews
SIGNATURE DESIGN by Treasure Studios Art
Our Signature Designs collection are created by Treasure Studios Art or are a Collaborative Design with another artist where they have given TSA permission to use their image and turn it in something even more special. All images are Copyrighted © Treasure Studios Art
EXPERIENCE OUR PREMIUM DIAMOND ART KITS
Here at Treasure Studios Art we know how important it is for you to relax & enjoy this Art Therapy, so we do our very best to make our diamond painting kits top quality for you to enjoy. If you have ANY issues, please don't hesitate to contact us.
THE GLUE/ADHESIVE
WE OFFER PREMIUM POURED GLUE for your diamond painting canvas!
Why does the glue that sticks your diamonds to the canvas really matter??
We have always prided ourselves on using the strongest adhesive available for our diamond paintings called Mounting Film Adhesive, however, there has been a strong demand for us to offer the option of the traditional "Poured Glue" method, because it is more user friendly, so we have listened to our customers and since March 2023 we now only offer the traditional Poured Glue method for every full coverage Diamond painting that we offer.
Poured Glue is traditionally used on most diamond painting canvases and is more forgiving, allowing you to move or "slide" the drills into position easier without using tweezers. Great for beginners or lovers of poured glue. The canvas is covered with a thin clear cover.
THE CANVAS
You have the privilege to work with a high grade definition printed canvas with easy to read crystal clear symbols. The colors are vibrant and easy to work with. There is nothing worse than squinting to see what each symbol is - even with your glasses on!!
- This Kit has a full pasting area of drills/diamonds (not partial)
- Please refer to size selector above for all sizes available - there is usually between 2 & 4 sizes available.
- If you are looking for a smaller size (eg 20x20cm) and it is not listed, this means that this particular image is not suitable for a small size. It contains a lot of detail and the effect will not be clear enough in a small size canvas
- TIP! The largest size is always going to give you the best result and detail in any painting. The smallest size available will always give you the less detail. Features such as eyes and faces will not be as clear as a larger painting.
- All canvas sizes are in CM and represent the size of the actual painting and not the canvas size. The canvas has an extra 2cm on each side around the picture making the actual size of the canvas and extra 4cm longer and wider than the picture size stated
THE DIAMONDS (AKA Drills)
- With all kits you can choose between either square or round diamonds and in some cases, crystal rhinestones which will be an option if it suits the painting.
- Some kits can include 1-4 AB Diamonds as an option as well! AB Stands for Aurora Borealis which means that these drills have a reflective sheen to them, giving the diamond painting that extra sparkly outlook! Please check the diamond selector to see if this painting has this option available.
- The shape of the diamond/drill will be displayed in the selector next to the sizes available, so please make sure you choose the shape you prefer or the default shape of square drill will be applied automatically
See the tab above for info on Shipping and the Tool Kit...
100% MONEY BACK GUARANTEE & CUSTOMER HAPPINESS
We have been in business since 2001 and we stand by our products and pride ourselves in our customer service.
If you are not happy with any product you receive from us we will work with you to find a solution that suits us all whether it's a refund, replacement product or a gift voucher, we will do our best to help you achieve a positive outcome! If one of our products are not up to scratch we want to hear from you so we can continue to keep the quality at a high & premium level!
WHAT IF I AM MISSING DIAMONDS?
Our kits are double & triple checked before they leave the factory, but If you are missing any diamonds at anytime - please contact us by emailing support@treasurestudiosart.com with your order number and name and we will send you the missing ones for free.
THE TSA DIAMOND PAINTING DISASTER RELIEF
Everyone has had one of those moments when you become speechless or you scream out obscenities because the unthinkable just happened!YEP! The cat ran across the table spilling all your diamonds & canvas onto the floor then the dog ran all over it spreading his fur over the exposed sticky parts of the canvas and mixed the diamonds up even more ! What A Disaster!!
This is where Treasure Studios Art comes to the Rescue!
If this ever happens to you with a diamond painting we have supplied you - please feel free to contact us by email at support@treasurestudiosart.com with your order number, name and a photo of the disaster and we will kindly send you the replacement diamonds or a whole new kit if needed for FREE to compensate you!
We want our customers to be happy and enjoy this amazing art so why not help out where we can!
Thank you!
Team TSA!
PREMIUM DIAMOND ART KITS
New changes from April 1st 2023: Premium Poured Glue | Wavy edge canvas | Short Lint canvas material | AB Drills | Sticker color list Sheet | Resin Square Drills PLUS faster production time!
Each Kit Includes the following, packed in Box or a Tube:
- 1 x High Definition Canvas with printed Licensed Art design with clear symbols & color reference codes on the side. The glue is laid over the surface with a clear cover sheet to protect it.
- 1 x Sticker Sheet with color List, numbering system & Instructions
- Sparkly Diamonds in clearly marked snap lock bags (baggies)
- Included is 20% extra diamonds
- 1 x Pink Tool Kit with the neccessary tools to complete your Diamond painting with (please note the tool kit may vary at times due to availability of products)
- 100% Money Back Guarantee
- The OMG Diamond Disaster Relief. (If you drop'em, we'll replace'em for FREE)
THE TOOL KIT comes in a cute pink organza bag
PLEASE NOTE: the tool kit may vary at times due to availability of products at the time
- 1 x Drill Pen with finger rest grip (AKA squishy)
- 3 drill placer attachment
- 6 drill placer attachment
- 9 drill placer attachment
- Glue gum pads
- 1 x Plastic drill sorting plate
- 1 x Pink Tweezers (if pink not available, black will be supplied)
PLEASE NOTE: SPECIAL SHAPED PARTIAL DIAMOND PAINITNG KITS will be slightly different to our Premium KIts
*****Updated APRIL 7th 2023 ******
ALL ORDERS From April 1st will receive the NEW upgraded Diamond painting kits.
Treasure Studios Art have been going through some exciting upgrades and changes and the major ones are now available with every new Full Drill Diamond painting Kit. Processing & Production of orders will take approximately 2- 3 weeks before they are shipped. We still ask for your patience during this time as there may still be some delays.
Expect these changes: Premium Poured Glue | Wavy edge canvas | Short Lint canvas material | AB Drills | Sticker color list Sheet | Resin Square Drills PLUS faster production time!
Thank You for your support & understanding!
Rachel - Owner/Artist
Please still order and use discount code below for $10 off any order over $50USD
TAKE10
.............................................
Please Read below about the current delays & Production times.
Please be reminded that Shipping times are always unpredictable and we can not be made responsible if the shipping company does not deliver your order in the time frame when they normally would.
CURRENT PRODUCTION TIMES
Our Made to Order Diamond paintings will TAKE UP TO 4-6 WEEKS before your order is shipped!
Shipping times will usually will take 7- 30 days depending on your country and the shipping method used for your order!
We try to track every order as much as we can but sometimes it is impossible to make sure everyone's order is on the right track for a safe delivery. If you notice any really strange abnormalities in your tracking please feel free to contact us and we will follow it up for you.
We have seen a lot of weird tracking info in the past, so there is high chance we will have an answer for you!!
EXTRA DELAYS
Expect extra delays of approximately 1-2 weeks during these times of the year:
- Chinese New year (mid to late January) Reminder: Our business is based in Australia but our factory is in China and that is where each order is also shipped from
- Reported major world events such as a COVID lockdown or weather events in China or your own country.
- Holiday seasons, such as Easter or Christmas
- Black Friday Sales (We call it Pink Friday) (Day after thanksgiving)
- Chinese National Day holiday & Mid Autumn festival ( spans over 1 week at the beginning of October)
WHERE WE SHIP WORLDWIDE
There are some countries that do not accept parcels from China from time to time, so if you are unsure please contact us for an update. - Here are the current countries/provinces WE DO NOT SHIP TO..
Algeria, Angola, Ascension Island, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
SHIPPING PRICES as of 5th November 2021
Price of production and shipping rates have increased considerably over the last 2 years and we have had to raise both prices in accordance to these rises. so we have been forced to raise the prices to cover the increases.
Prices are as follows and are based on the weight of your order, so these prices may vary slightly if you add multiple paintings to your order.
Please note the MAXIMUM amount you will pay for shipping is $39USD No matter how much is in your cart or where it is being shipped. If you are charged more than this please contact us.
Made to order diamond paintings
Rates start FROM $3.50USD per order which includes shipping anywhere in the world.
- Small to medium sized DP orders: $14.50USD per order
Example includes paintings that are 50cm and under on the shortest side (eg 50x100cm). If a larger painting is also ordered the next pricing tier will be charged. - Medium to Large DP orders $18.50USD per order
Example includes paintings that are 55cm and larger on the smallest side (eg 55cm x 80cm) - Large to extra large DP orders $29.50USD per order
Example includes 3-6 large paintings or 2 medium & 3 large as a combination
All other products in the store, including Washi Tape, Journals, DIY key rings etc
ADD an additional $3.50USD to the order. (not per product but per order)
If no made to order Diamond painting is purchased and ONLY an accessory - only a $3.50 shipping fee will be charged per order.
SHIPPING INFO FOR YOUR COUNTRY
USA
Regular Post: (Usually USPS)
Only used for Canvas size of 50cm on the shortest side and under : 7 - 20 days
Express Post: (Usually DHL)
Only used for Canvas size of 55cm on the shortest side and above : 4 - 12 days
Please read info for USA & click this link to USPS alerts for current local updates
https://about.usps.com/newsroom/service-alerts/
Regular delivery time to USA should be 7-15 days but the delivery time is delayed mostly with USPS and with customs, however delivery times are once again unpredictable and no guarantee of time is given.
IMPORTANT USPS Tracking information.
If your order has been shipped by USPS (tracking number starts with the no. 9) Your order WILL NOT show any tracking information prior to hitting USA Shores. You will see information on the USPS website saying it has received your tracking LABEL information but this does not mean it has arrived in the USA. The date that shows on the website is the date the label was created which is NOT the date your parcel was shipped. The info on the site will read similar to this:
"CRANBURY, NJ 08512, Shipping Label Created, USPS Awaiting Item -> A shipping label has been prepared for your item at 7:37 am on May 18, 2021 in CRANBURY, NJ 08512. This does not indicate receipt by the USPS or the actual mailing date."
Please note the last line of the information provided by USPS - this means it has not received your parcel yet.
It may take up to 2 weeks for your parcel to show ANY movement in the USA once it leaves China (not from the LABEL CREATED date)
CANADA
Regular Post: (Usually Canada Post)
Only used for Canvas size of 50cm on the shortest side and under : 12 - 20 days
Express Post: (Usually Yun Express) (not really that fast!)
Only used for Canvas size of 55cm on the shortest side and above : 10 - 20 days
Customs in Canada are very strict and if you do have to pay Customs charges, PLEASE CONTACT us and we will compensate you. DHL are the usual suspects that charge a custom fee and we try to avoid using this company so you do not get charged. This means your order will take longer to get to you but at least it is the cheaper option.
AUSTRALIA
Regular Post: (Usually AUS POST)
Only used for Canvas size of 50cm on the shortest side and under : 7 - 20 days
Express Post: (Usually DHL)
Only used for Canvas size of 55cm on the shortest side and above : 4 - 12 days
Sometimes the tracking may not show much movement until it hits Australian Shores, this is normal, but if there is no tracking movement within 3 weeks of your shipping email please contact us ASAP. Please be patient for tracking to show on the Australia Post website - also please ready their current policy on International incoming mail.
EUROPE & UNITED KINGDOM
Regular Post: (usually your local Post company)
Only used for Canvas size of 50cm on the shortest side and under : 7 - 20 days
Express Post: (Usually DHL)
Only used for Canvas size of 55cm on the shortest side and above : 4 - 12 days
Customs or VAT fees are very strict in Europe and if you do have to pay Customs charges, PLEASE CONTACT us and we will compensate you or we will do our best to help you.
TRACKING EMAIL
Once orders are shipped you will receive a tracking link so you can track your order yourself
Please refrain from asking when your order will be shipped as all the information is on the confirmation email you receive when you first order. Thi sis usually up to date and correlates with what is on this page
OTHER FAQ
Where are your Diamond paintings made and shipped from?
All Diamond Paintings are made in China as they are the experts in this trade!
At Treasure Studios Art we create our own art, source legally from Artists giving you the largest choice of art to choose from. Our Diamond paintings are made to order in China, so this is why the postage & Production may take a bit longer
What if I don't receive my order?
If you do not receive your order within 30 working days from the day it was shipped - please contact us ASAP and we will try our best to track it down for you.
If your order becomes untraceable and there is no receipt of you signing for the order we will send you another one for free of charge.